DL is an instructional design expert who innovatively designs and develops curriculum for performance improvement. She is also an accomplished writer of creative solutions and technical documentation in the areas of curriculum development, training, marketing, and education.

DL has developed and delivered customer service management training for Fortune 500 companies in the industries of healthcare, hospitality, government, financial services, retail, insurance, and automotive. As “Pathfinder” (Curriculum Director), she helped lead the path of putting “FISH! In a box” for Charthouse Learning, home of the original FISH! Philosophy.

In the corporate world, DL had more than 19 years of training experience and 7 years of leadership experience, including directing corporate training divisions, managing curriculum design and production, technical training and documentation, instructional design, and consulting.

At AchieveGlobal, as Vice President of Product Development for four years, DL provided strategic direction and leadership to a multifunctional team that researched, designed, developed, and delivered, and produced profitable training products and change management solutions. She was responsible for overall thought leadership for the Customer Service, Leadership Development, and Sales Performance training portfolios.

Prior to AchieveGlobal, DL was Director of Disney Institute Programming, offering training and education programs for executives in customer loyalty, creativity and innovation, and leadership. She was also Manager of Disney University, responsible for identifying and implementing learning strategies for an employee base of 52,000.

DL earned a Bachelor’s degree in Technical Writing and a Master’s in English from Florida state universities. She is an author of fiction, journal articles, book reviews, and a contributing writer to a book on customer service.